Returns & Refunds

Returns & Refunds

Life's Little Pleasures xxx hope you will be entirely satisfied with every purchase, however if for any reason you are dissatisfied, you can return your products with our Satisfaction Guarantee.

The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a customer have the full right to cancel any order without giving a reason within 7 days of purchase. You may return any item to us for a full refund  within 30 days.

All returned products must be unopened, unworn, unused and in the original packaging complete with any accessories or free gifts. Products that are sealed, and have been opened are classed as used and cannot be returned. At Life's Little Pleasures xxx you can cancel an order within 30 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund. Unless the returned items are defective, you have to send them back to us at your own expense and we will only issue a refund if the items are unopened, unworn, unused and in the original packaging complete with any accessories or free gifts. Products that are sealed, and have been opened are classed as used and cannot be returned.

Returning a faulty item to Life's little Pleasures xxx

In the unlikely event you have a defective item, please give an exact description of the fault and return it in its original packaging with all manuals, tags, batteries and accessories for a full refund or replacement within 60 days of purchase. Please thoroughly clean all returned defective products and wrap them securely in a plastic bag, in the original product packaging and pack them safely.

All returned products are inspected and will be returned to you if they are found to be fault free .
 

Returning Lingerie, Harnesses & Clothing to Life's Little Pleasures xxx

We give correct size indications for each item in our product descriptions but should one of our lingerie, harness or clothing items not fit you, then you can return it for a refund or an alternative product.
When you receive lingerie, a harness or clothing from Life's Little Pleasures xxx, please ensure that you carefully try the item for size before removing any tags or labels or discarding packaging.

We cannot accept returned items that have been damaged whilst trying on. For hygiene reasons we recommend that you try all lingerie, harness and clothing items on over your own underwear first before deciding to keep them.

Refunds can only be given if you return the unused, undamaged and unlaundered item to us within 30 days.
You must keep all tags and labels intact when returning items and send them back in the original packaging. If they are broken or removed we cannot accepted the returned product.
Unless the returned items are faulty, you must send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been damaged.

Refund Time Scale

The European Consumer Protection (Distance Selling) Regulations 2000 requires us to inform you that your money will be returned within 30 days of cancellation. We at Life's Little Pleasures xxx aim to issue refunds within seven days of receiving your returned goods.

How To Return A Product

If you need to return a product to us, please email us via our contact page with your order number and reason for return. we will then send you a returns reference number to include in your return.

Please ensure you obtain FREE proof of posting from the Post Office.

 

Our Return Address :

LLP
88 Gordon Avenue
Thorpe St Andrew
Norwich
Norfolk
UK
NR7 0DR

 

This returns policy does not affect your statutory rights